Who Do You Complain To About Online Casinos

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Updated for 2019

As I write this, it's been many years since a reader told me of a problem with Bovada. If the casino is licensed, try writing to the licensing authority. Most good casinos are licensed in the area they do business, and the licensing authority hears complaints about casinos they license.

Either you suspect you may be, or you know are a victim of trading fraud and you are doing everything you can to get justice. Perhaps you have already opened a case with a scam recovery company like ours but you want to make sure that other traders do not make the same mistake. So where do you report it? Below, we have compiled a comprehensive list of agencies that you can make a report to. It is organized by region. You can scroll down to your country, or just click on it from the list below and follow the link to file a complaint.

  1. Consumer complaints and redress review. We have reviewed the complaints processes in the gambling industry one year after the introduction of the Alternative Dispute Resolution (ADR) scheme. In 2015, new regulations on alternative dispute resolution (ADR) provision came into effect.
  2. If the site you wish to complain about is not registered with IBAS you may need to go straight to the Gambling Commission or ASA, if relevant, or to court. You can search the registered operators directory on the IBAS site. Sectors Of The Gambling Industry IBAS Deals With. As you will no doubt appreciate, the gambling industry is huge and wide.
  3. Complaints Contact Information: Gambling or gaming activity is regulated by several different agencies in California. The list below will direct you to the responsible entity. Illegal gambling activity, cardroom activities, background checks, game rules, and self-exclusion at cardrooms. Bureau of Gambling.
  4. Nevertheless, if your experience at the casino goes wrong due to some reason and you want to register a complaint against the casino, feel free to do it. There can be a number of reasons for filing a complaint against casino but you should try to contact the supervisor or any employee of the casino, as they might be able to help you out.

When you file your complaint, make sure to provide as much information as possible. Do not leave anything out no matter how trivial you think it may be. Include names, addresses, any financial institutions involved.

If you received any threats of violence, be sure to report it to local police authorities.

Skip To Country Selection

Steps To Report A Scam Properly

  1. Gather Evidence & Information

    Gather any evidence of the scam and save it in a folder on your device.

  2. Choose Your Country

    Next, Select your country or reason from the list below.

  3. File Complaint

    Google give me free slot machines. File a complaint with each of the regulatory bodies listed there.

  4. Scammer Location Complaint

    Finally, select the location of the scammer (if you know it), and file a complaint with each of the regulatory bodies listed.

Where should I file a complaint?

File a complaint with the regulatory bodies in your country or jurisdiction as well as the location of the scammers. Also with the regulator who provides the trading license to the broker.

How can I check if they are regulated?

Regulated brokers usually highlight their licensing on the bottom of their website. Just scroll down to the bottom and look for their licensing details.

What should I include when I file my complaint?

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Everything. This includes email correspondence with the scammers, screenshots of social media conversations, bank and credit card records showing the amounts and dates of transfer, the names of the scammers, and scam companies etc.

Click on Your Country or Region

United Kingdom
United States
European Union
Australia
New Zealand
South Africa
Cyprus
Israel

United Kingdom

Online

For the UK, you should be reporting your case to two agencies. First, report your case to Citizen’s Advice here: https://www.citizensadvice.org.uk/consumer/scams/reporting-a-scam/

Once you have done so, also report the scam to Action Fraud: https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime

Is the scam based outside of the UK?

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Then, you should report it here is well: https://www.econsumer.gov/en/Home/FileAComplaint/1#crnt

United States

The US has a reputation for going after trading fraud aggressively. In recent news, there have been a string of arrests in the trading fraud category. Reporting your case to them can make a real difference. To report a trading scam to the FTC, click here: https://www.ftccomplaintassistant.gov

You can also submit complaints to the following agencies. We recommend you file a report with all of them:

Consumer Finance: https://www.consumerfinance.gov/complaint/

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eConsumer.gov https://www.econsumer.gov/en/Home/FileAComplaint/1#crnt

The FBI: https://www.ic3.gov/default.aspx

The SEC: https://www.sec.gov/tcr

European Union

If you are based in the EU, you should report online trading scams to the European Unions Anti-Fraud Office here: https://ec.europa.eu/anti-fraud/contacts/fraud-reporting-form_en

To report to specific countries in the European Union, Europol provides and excellent resource here: https://www.europol.europa.eu/report-a-crime/report-cybercrime-online

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Australia

In Australia, you can report online trading fraud to the ACCC here: https://www.scamwatch.gov.au/report-a-scam

You can also file a report with ASIC here: https://compliance.asic.gov.au/#/form/583b77dc397bbc319837ea2a. However, before filing a report with ASIC, make sure to read the information here: https://asic.gov.au/about-asic/contact-us/how-to-complain/report-misconduct-to-asic/

Don’t forget to also file a report with the Australian Fair Trading. You can do so on their website found here: https://www.fairtrading.nsw.gov.au/buying-products-and-services/scams/report-a-scam-or-cybercrime

Additionally, there is a government organization called ACORN dedicated to protecting Australians from scams. A report against an online trading platform can be made here: https://report.acorn.gov.au/

New Zealand

Hopefully, in a sign that the government is committed to protecting its citizens, there are a number of places to report scams in New Zealand. Remember, this is not about getting your money back. It is about doing your part to protect your fellow citizens, family, and friends, as well as to hold the scammers accountable. The more pressure we can put on them, the better.

NetSafe – Netsafe takes reports whether or not the scam occurred on the web. To file a report, follow his link: https://www.consumerprotection.govt.nz/general-help/scamwatch/report-a-scam/. For a direct link to the form, click here: http://www.theorb.org.nz/. I’m not sure if this goes elsewhere but there is another NetSafe form here that you can make a report with as well: https://report.netsafe.org.nz/hc/en-au/requests/new?ticket_form_id=360000024755.

New Zealand Scam Watch, also provided by consumerprotection.gov, has a number of resources related to scams. You can read more about them here: https://www.consumerprotection.govt.nz/general-help/scamwatch/

It may be worth filing a report with the SFO Serious Fraud Office. They specialize in investigating fraud that has a large impact, is on a large scale, is complex, and is in the public interest. Depending on the type of scam you were involved in, it may mee the above criteria. If you aren’t sure, it is best to file a report and let them decide: https://www.sfo.govt.nz/complaints

The Commerce Commission is tasked with protecting New Zealand commerce. Since online trading scams are a form of commerce, you should definitely report it to them as well: https://comcom.govt.nz/make-a-complaint/complaint-form

South Africa

Unfortunately, South Africa is known to be a scam hotbed so I’m not sure what that says about the efficaciousness of reporting fraud. Nevertheless, if you want to make a report, it is probably better than not doing so.

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The first step is to report the fraud to the National Consumer Commission here: http://www.thencc.gov.za/. You will click on “COMPLAINTS” on the right side and a form will download. Complete the form and email it to Complaints@thencc.org.za.

If you are the scammer are based in Western Cape, you can file a complaint here via this emaiol address: shamielahi@pprotect.org

Cyprus

The Cypriot government is not known for being on top of bad brokers. However some chanegs were made in 2015 and a new reporting mechanism was put in place to report trading fraud. To make a complaint, email complaints@financialombudsman.gov.cy.

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You can also file a complaint against the broker if they are registered with CYSEC, teh Cyprus Securities & Exchange Commission: https://www.cysec.gov.cy/en-GB/complaints/how-to-complain/

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Israel

In Israel, you can file a complaint with the Israel Consumer Council. Unfortunately, the complaint form is only available in Hebrew. You can use Google Translate to translate the form fields and fill in the fields in English: http://www.consumers.org.il/category/complaint-form

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You can also file a complaint with the Fair Trade Authority here: https://www.gov.il/en/service/filing_a_complaint_to_fair_trade_authority